It's still good to talk!
But there's plenty to improve on say customers.
DOWNLOAD OUR NEW CONSUMER RESEARCH HERE
With all the changes the GDPR has brought we thought we'd find out how consumers felt about contact centres at the moment.
We commissioned a survey of 1000 UK consumers to investigate inbound and outbound contact experiences with brands.
For outbound contact we asked:
For all contacts we asked:
Almost 80% of respondents wanted to change something about their experience.
We also took a look at some specific industry sectors to discover their particular characteristics:
Discover how to improve your contact centre customer experience and be more successful.Download our special Executive Summary below:
I would like to join your Experts' Community and receive consumer research and industry insights first. Click here to join.
Advanced inbound, outbound and blended dialling solutions for maximum productivity.
Unrivalled campaign support and expert advice, included as standard, 24/7/365.
Experts in contact centre compliance, giving you and your customers peace of mind.
WHERE WE ARE
Compass House, North Harbour Business Park, Portsmouth PO6 4PS
+44 (0) 207 965 0207
© 2019 ULTRA COMMUNICATIONS LIMITED
ULTRA COMMUNICATIONS LTD REGISTERED NO 05043644. REGISTERED OFFICE: COMPASS HOUSE, NORTH HARBOUR BUSINESS PARK, PORTSMOUTH PO6 4PS